Privacy Policy

• We may supply your personal information to third parties (such as our internet service providers) who help us administer our website or any third-party to assist us with delivering the service. These third-parties must at all times provide the same levels of security for your personal information as Optimat Ltd and, where required, are bound by a legal agreement to keep your personal information private, secure and to process it only on the specific instructions of Optimat Ltd.
• We will supply your personal information to our hosting administrators who are based in the UK.
• We will supply your personal information to Google Analytics who supply analytical tools, they are based in the USA.
• Also, we will supply your personal information to Mailchimp our marketing support supplier who are based in the EEA.
• We will not supply your details of other third-party companies unless where necessary to deliver services.
• We may also supply your personal information to government bodies and law enforcement agencies but only; if we are required to do so by the requirements of any applicable law; if in our good faith judgement, such action is reasonably necessary to comply with legal process; to respond to any legal claims or actions; or to protect the rights of Optimat Ltd, its Customers, and the public.

Will I be sent information that I did not ask for?

We will use your personal information to keep you informed about our services from time to time via email, and information about key promotions on an adhoc basis. Also, where appropriate you may receive email communications relevant to content on the website or to keep you informed of relevant changes to the service or updates, this may also include planned outages and operational changes to the website. If you wish not to receive such communications, please unsubscribe via the link displayed at the end of the email. If you have any queries regarding this issue, please contact us at the address below or, email at resource@optimat.co.uk .

Cookie Policy

See Cookie Policy

What security will exist?

We are committed to protecting the privacy of your personal data. We use appropriate standards of technology and operational security to protect personal information including a Secure Server (based in the UK and the EU) and network firewall connection. Operationally, access to personal information is restricted to authorised personnel who are under a duty to maintain the confidentiality and security of such information.

Internet and Data Storage

Personal information submitted by means of the Internet may be vulnerable to unauthorised access by third parties. Submission of personal information using the Internet is at your own risk. We will take reasonable and appropriate technical measures to ensure that your personal information is stored in a secure manner. However, we shall have no liability for disclosure of data due to errors in transmission or the fraudulent, negligent, or other illegal acts of a third party, such as ‘hacking.’ Any transmission of personal information on or through the use of our website is at your own risk.

Transmission of Data Overseas

We will transfer your personal information to our website hosting administrators who are based in the UK, other than this, we shall only transfer your personal information related to Mailchimp services who are within the EEA. We do use Google analytics and as a result some personal data will be processed in the USA (outside the EEA). Apart from the above, we will not transfer any other personal data outside the EEA without first having assessed the adequacy of protection for individual rights in respect of personal data available in that country. By continuing to use the website and confirming your consent for us to transmit your data within the UK, where appropriate to the EEA, and outside the EEA based upon the circumstances described above.

How can I access my personal information?

You have certain rights as a Data Subject under the Data Protection Act 1998 to request details and in certain circumstances a copy of the personal data which we hold about you. The law states that we may provide this information free of charge. If you would like a copy, please write to us at the address below and mark your envelope “Personal information request.” Should you discover any inaccuracies in such personal data, please notify us as soon as possible by email at resource@optimat.co.uk, or by post at 100 West George Street, Glasgow, G2 1PP. We will then correct our records and notify any third parties to whom such personal data may have been supplied.

How can I access my personal information?

You have certain rights as a Data Subject under the Data Protection Legislation to request details and in certain circumstances a copy of the personal data which we hold about you. The law states that we may not charge you a fee for providing this information. If you would like a copy, please write to us at the address below and mark your envelope “Personal information request.”

We may not provide you with a copy of your personal information if this concerns other individuals or we have another lawful reason to withhold that information.

How long do you keep my personal information for?

We will keep your information only for as long as it is relevant and useful for the purpose for which it was originally collected and in line with relevant legislation.

If you are a Customer of Optimat Ltd, please note your personal data will be stored for 7 years (HMRC), we may try and contact you to check whether it is still in use and/or we may delete it, subject to legislation.

Can I withdraw my consent from you using my personal information?

Where we rely on your consent as the legal basis for processing your personal information, you may withdraw your consent at any time by contacting us using the details at the end of this policy. If you would like to withdraw your consent to receive any direct marketing to which you previously opted-in, you can also do so using our unsubscribe tool. If you withdraw your consent, our use of your personal information before you withdraw is still lawful.

What other legal rights do I have in relation to the information that we hold about you?

• Right to access: You have the right to request access to your personal data held by us. Requests are to be made in writing, electronically and information will be provided in a commonly used electronic format. Requests will be handled within one month of receipt of the request, and free of charge with the exception of where requests are manifestly unfounded or excessive, we hold the right to charge a reasonable fee taking into account the administrative costs of providing the information. More information can be found at https://ico.org.uk/for- organisations/uk-gdpr-guidance-and-resources/
• Right to rectification: You have the right to have personal data rectified if inaccurate or incomplete. Where the personal data in question has been disclosed to a third party, they will be made aware of the rectification where possible. Requests are to be made in writing, electronically, and will be handled within one month of receipt of the request.
• Right to erasure: You have the right to request the deletion or removal of personal data in the following circumstances: